Getting help from NoteAI Support should be fast and efficient. To help us understand and resolve your issue as quickly as possible, please include the relevant details when contacting us.
What information should I include?
Account information: Share the email address associated with your NoteAI account. If available, include your User ID as well.
Issue description: Clearly explain what happened, what you expected to happen, and when the issue occurred.
Screenshots or screen recordings: If possible, include screenshots or a short screen recording showing the issue.
Device and app information: Let us know whether you are using iOS or Android and make sure NoteAI is updated to the latest version.
Common issues and where to start
Before contacting support, you may be able to resolve the issue using the Help Center:
Login problems: Make sure you are using the same sign-in method you originally used. If you use email and password, try the “Forgot Password” option.
Subscription or Pro access issues: Check that your subscription is active and use “Restore Purchase” in NoteAI if needed.
Technical issues: Check your internet connection, close and reopen NoteAI, and make sure the app is up to date. You can also log out and sign back in if the issue is account-related.
Following these steps and sharing complete information helps our support team investigate your request more efficiently.