If NoteAI does not open, closes unexpectedly, or gets stuck while launching, try the steps below.
Step 1: Basic troubleshooting
• Check your internet connection: Make sure your device has a stable connection.
• Close and reopen NoteAI: Fully close the app and launch it again.
• Log out and sign back in: If you can access the app but are experiencing an account-related issue, logging out and signing back in may refresh your session. Make sure you use the same sign-in method when returning to your account.
• Check for updates: Open the App Store or Google Play and make sure you are using the latest version of NoteAI.
• Restart your device: A device restart can resolve temporary system issues.
• Reinstall the app: If the issue continues, reinstalling NoteAI may help. Before reinstalling, make sure you know which login method is connected to your account so you can sign back in correctly.
Step 2: Collect details
If the problem continues, please collect the following information:
• A screenshot or screen recording of the issue
• What you were doing immediately before the issue occurred
• Your device model and operating system version
• Your NoteAI app version
• The email address associated with your NoteAI account and your User ID, if available
Step 3: Contact support
Send the information above to the NoteAI support team. The more specific the details you provide, the easier it will be for us to investigate the issue.
Please do not share your password or verification code with support.