If you encounter a bug or technical issue while using NoteAI, please contact our support team with as much detail as possible. Providing detailed information helps our team investigate and resolve the issue more quickly.
When reporting a bug, please include:
A clear description of the issue
Step-by-step instructions explaining how the issue occurred
The exact time and date when the issue happened
Your device model and operating system version
Your NoteAI app version
Any error messages you received
A screenshot or screen recording clearly showing the issue, if possible
We especially recommend including a screen recording that demonstrates the issue from start to finish, as this can help our technical team reproduce the problem.
If the issue is related to a recording, transcription, summary, PDF, or video, please also tell us which feature you were using when the problem occurred.