If you are having a NoteAI-specific problem rather than a payment issue, first make sure you are using the latest version of the app and have a stable internet connection.
For processing issues involving recordings, transcripts, summaries, PDFs, or videos:
Retry the action if appropriate
Check any error or usage-limit message shown in the app
Restart NoteAI
Make sure the content type is supported
Confirm that you have not reached the usage allowance available to your account
If the problem continues, report the issue to our support team with your User ID, device and OS version, NoteAI app version, a description of what happened, and screenshots or a screen recording when possible.